Return and refund policy

Return & Refund Policy

We accept returns within 30 days of purchase for most products.
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In their original packaging, including all accessories, manuals, and tags

Contact our Customer Support Team at westleymulaaa@gmail.com (or whichever email you use) to initiate a return.
Please provide your order number, reason for return, and photos of the item (if the item is defective or damaged).
Once your return is approved, we’ll provide you with a Return Authorization Number (RAN) and instructions on how to ship the item back.
You are responsible for paying the shipping costs for returning the item unless:
- The item is defective, damaged, or incorrect, in which case we’ll cover the return shipping.

After we receive and inspect your returned item, we will notify you of whether your refund has been approved or denied.
If approved:
- We’ll process the refund to your original payment method (credit card, PayPal, etc.).
- Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
If the returned item is not in its original condition, or if parts are missing, we may partially refund you or refuse the return.

We currently do not offer direct exchanges (replace one item for another).
If you’d like a different item, you can return your purchase for a refund and place a new order.

Only regular-priced items are eligible for return.
Sale or clearance items are final sale and cannot be returned or refunded unless defective.

If you receive a damaged or defective item, please contact us within 7 days of delivery.
Include your order number and a clear photo of the damage or defect.
We will either:
- Send a replacement (if available), or
- Issue a full refund, including return shipping, if a replacement is not possible.

You can cancel an order within 2 hours of placing it without penalty, provided it hasn’t been shipped.
Once the item has shipped, we cannot cancel the order. You will need to return the item as per the return process.

Make sure the return window (30 days) matches your inventory, sales, and financial comfort you could shorten or lengthen this.
Decide whether return shipping costs are on the customer or you (or split) this really affects customer satisfaction vs. cost.
Be clear about damaged or defective item policy, because this protects both you and your customers.
If you ever do “exchanges,” you might want to explicitly set that up in your system or simplify by doing refunds and letting customers reorder.